Careers


 

Our Careers Center includes full- and part-time positions and other opportunities at Inclusiv and at Inclusiv-member CDCUs nationwide.

Career Opportunities at Inclusiv

Inclusiv is a dynamic, growth-oriented intermediary specializing in bringing financial services to low-income communities through nonprofit, member-owned community development credit unions (CDCUs).  Based in New York City, Inclusiv provides financial, technical, and educational services to credit unions serving low-income and economically disenfranchised communities. Please click below for details on this opportunity.

Lending Associate, Inclusiv Mortgage (New York, NY)

Lending Associate, Inclusiv Mortgage

Inclusiv is the CDFI intermediary and national association for community development credit unions. Inclusiv provides capital, makes connections, builds capacity, develops innovative products and services and advocates on behalf of credit unions that serve residents of low-income urban, rural, and reservation-based communities across the US. Inclusiv is hiring for a Lending Associate to support its community development lending business lines.

The Lending Associate is a key member of the Inclusiv Mortgage team responsible for operational support of Inclusiv’s Secondary Mortgage activities.  This position ensures the successful operation and stability of Inclusiv’s various mortgage lending activities.   This position reports to the Director of Inclusiv Mortgage.

Inclusiv/Mortgage is a wholly-owned subsidiary of Inclusiv which provides mortgage-related services to credit unions serving low- and moderate-income members and communities. The Inclusiv/Mortgage Secondary Market Program helps CDCUs originate affordable mortgage loans, providing member credit unions the ability to expand homeownership to lower wealth members underserved by the traditional mortgage market.

Responsibilities

Lending

  • Loan processing, packaging, and administration
  • Assistance with loan underwriting and quality control reviews
  • Correspondence with member credit unions regarding loan applications and closings
  • Managing and monitoring of the Puerto Rico Secondary Market Program
  • Managing and monitoring third-party mortgage loan servicing
  • Managing and monitoring of monthly delinquency reports
  • Managing and monitoring office filing cabinet for collateral document

Operations

  • Perform select underwriting and quality control procedures for mortgage loan purchases
  • Support credit unions to move through the loan application and qualifying seller\servicer processes
  • Ensure accurate and complete loan packages
  • Maintain branding of mortgage docs & make changes when necessary
  • General upkeep, data entry & cleanup of master mortgage portfolio spreadsheet & Nortridge Software.
  • Create and distribute daily loan rate sheets while monitoring market rate conditions for changes

Administrative

  • Liaise with the Accounting Department to ensure accurate fiscal recording of mortgage operations
  • Maintain bi-monthly delinquency reporting & liaise with third-party servicers for servicing transfers and delinquency reporting
  • Monitoring & filing of Collateral docs (digital & hard copies) for all loans purchased
  • Maintain tracking of hard copy collateral docs, ensuring all files in filing cabinet are current and complete
  • General file management, scheduling, and other supportive roles
  • Work with Team on development & implementation of new loan programs
  • Support fundraising, research and related tasks as needed

Essential Experience, Skills and Attributes

  • Commitment to Inclusiv’s mission to help low- and moderate-income people and communities achieve financial independence
  • Undergraduate Degree required
  • Fluency in Spanish required
  • Minimum 3 years of lending or investment experience preferred
  • Demonstrated ability to work as part of a team within mission-driven work environment
  • Excellent computer skills, high proficiency in Excel, Word & PowerPoint required
  • High level of integrity, personal organization and flexibility
  • Articulate, professional demeanor with strong self-confidence and initiative, excellent problem solver, ability to prioritize and organize task completion in alignment with strategic goals
  • Excellent communication skills both verbal and written
  • Must be self-motivated and work well independently.
  • Authorized to work in the US

Please submit a cover letter and resume to assoc@inclusiv.org.  Resumes will be reviewed on a rolling basis until the position is filled.  This position is based in New York City but will consider remote work for the ideal candidate.

About Inclusiv

Inclusiv is an equal opportunity employer that works with member credit unions that serve ethnically, economically, and geographically diverse markets and communities. We value our diverse staff and membership and seek to maintain that tradition of diversity in all of our recruitment efforts. It is the policy of Inclusiv to provide equal opportunity in all aspects of employment to all employees or applicants for employment without discrimination on the basis of regard to sex, race, color, religion, age, ancestry, national origin, disability, marital status, sexual orientation, gender identity, veteran status and any additional categories protected by applicable federal, state or local.

Director of Financial Empowerment (New York, NY)

Director of Financial Empowerment

Inclusiv is seeking an enthusiastic and experienced leader to serve as our first Director of Financial Empowerment that is dedicated to improving financial well-being through credit unions.

The Director of Financial Empowerment will lead and execute the Inclusiv financial empowerment strategy.  In this role, the Director will design, implement, and execute comprehensive initiatives that support credit unions to deliver high-quality, one-on-one financial coaching to individuals and families in communities that are low-income and historically excluded from mainstream financial services.

The Director will lead and grow financial empowerment programs from education, impact measurement, best practice research, network building and platform development, while building  relationships with strategic partners and funders.

The Director will be joining Inclusiv at a pivotal time for our financial empowerment work. With the launch of the Inclusiv Financial Empowerment Learning Center, the Director has an exciting opportunity to build financial coaching models and resources for credit unions to shape the future of this work. Responsibilities will focus developing the next generation of financial empowerment strategies to enable CDFIs, MDIs and credit unions to build financial stability and grow wealth and assets in people and communities.

The ideal candidate has a depth of experience in building and growing financial empowerment programs, enjoys delivering trainings and public speaking, and is skilled at building relationships with a wide range of partners. A preference will be given to candidates with successful financial coaching program management experience.

This position will be based at Inclusiv’s offices in New York City.

Primary Responsibilities

  • Execute the Inclusiv strategy and initiatives to expand equitable access to expert financial advice through credit unions.
  • Design, build, grow, promote and monitor the development of the Financial Empowerment Learning Center to include: documenting best practice in financial coaching, develop curriculum and lead the delivery of training.
  • Work with our strategic program partner, Neighborhood Trust Financial Partners, to grow and support the Pathways to Financial Empowerment program, including shaping Pathways strategy and promoting Pathways in the credit union industry.
  • Manage the growth of our Financial Empowerment peer network to expand the number of engaged CUs and ensure that Inclusiv provides valuable events and points of engagements that exceed members’ expectations.
  • Collaborate to design and implement systems that measure and analyze the impact of our financial empowerment initiatives on credit unions and their members, and the broader communities they are located within and serve.
  • Coordinate closely with Inclusiv’s Communications team to promote and expand awareness of all Inclusiv Financial Empowerment initiatives on a regular basis.
  • Support Inclusiv’s fundraising and grant reporting for philanthropic support of our financial empowerment initiatives.
  • Build and maintain strong relationships with a range of partners, including credit unions, foundations, national nonprofits, community organizations, industry players and corporate supporters.
  • Represent Inclusiv in a range of contexts, such as delivering webinars to key stakeholders, speaking at conferences on Inclusiv’s initiatives, or presenting on CDCUs to a local community.
  • Other duties as needed and as projects evolve.
  • Position requires 10-15% travel.

Qualifications

  • Bachelor’s degree required
  • 7-10 years relevant work experience in financial counseling/coaching management, community development, or consumer finance/banking
  • Experience leading, delivering, and/or developing engaging trainings and events for a mission-driven audience
  • Excellent relationship building skills
  • Excellent communication skills, both written and verbal, in-person and online
  • An understanding of, and commitment to Inclusiv’s mission, vision and values
  • Demonstrated ability to work on your own and as part of a team within a mission-driven work environment
  • Highly organized with demonstrated project management skills, including the ability to manage multiple projects at once and be adept at prioritizing tasks
  • Superior problem-solving skills
  • Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds

To apply for this position, please send a cover letter and resume detailing your qualifications to hr@inclusiv.org.  The salary range for this position is $95,000-$105,000.  Inclusiv offers a competitive healthcare and retirement package for all full-time staff.

About Inclusiv

Inclusiv is an equal opportunity employer that works with member credit unions that serve ethnically, economically, and geographically diverse markets and communities. We value our diverse staff and membership and seek to maintain that tradition of diversity in all of our recruitment efforts. It is the policy of Inclusiv to provide equal opportunity in all aspects of employment to all employees or applicants for employment without discrimination on the basis of regard to sex, race, color, religion, age, ancestry, national origin, disability, marital status, sexual orientation, gender identity, veteran status and any additional categories protected by applicable federal, state or local.

Data Analyst (New York, NY)

Data Analyst

About Inclusiv:

Inclusiv is a non-profit and certified CDFI intermediary that drives investment, makes connections, builds capacity, and advocates for our network of member Community Development Credit Unions and the communities they serve. At Inclusiv, we believe that true financial inclusion is a fundamental right. Our mission is to help low- and moderate-income people and communities achieve financial independence through credit unions.

Data Analyst Position:

Inclusiv is seeking an enthusiastic, mission-oriented Data Analyst to join our team and support our efforts to build and maintain data systems and develop analytics that measure the impact of Inclusiv’s work and the impact our member credit unions have in their communities. The Data Analyst will report to the VP of Technology, Innovation & Analytics and will work collaboratively with teams throughout the organization to create, improve and, where practical, automate data collection and analysis systems. The Data Analyst should have experience using data to uncover and present trends and storylines for use in reports and publications. The ideal candidate will be a highly organized project manager, have experience drawing and clearly communicating meaningful conclusions from large and complex data sets, and be committed to Inclusiv’s mission to advance financial inclusion in low-income communities.

One example of the work the Data Analyst is expected to carry out is to work closely with Inclusiv’s CDFI Program team to provide high-quality data reporting services to Inclusiv’s CDFI-certified credit union members. This work will includes managing updates to our data platform, developing automated analyses, and creating new reporting tools and visualizations to meet the needs of the CDFI Program team. On an annual basis, Inclusiv provides CDFI data reporting services to more than 150 credit unions representing more than 1 million loans in low-income communities across the US, and the number of CDFI credit unions is growing. The analysis of this data, using Inclusiv’s Azure-based data platform, provides insights that allow Inclusiv and our member credit unions to better understand market trends and measure the impact of CDFI lending in low-income communities and communities of color.

 

 

Key Responsibilities for this position include:

  • Work with Inclusiv business units to develop and manage data analytics projects from start to finish (data integration, analysis, report writing) that effectively use data to show Inclusiv’s impact and the impact of our member credit unions.
  • Identify, analyze, and interpret trends or patterns in complex data sets.
  • Manage, maintain and develop Inclusiv’s data platform.
  • Design and code new algorithms to meet Inclusiv’s specific data analysis requirements.
  • Use available data to create high-impact data visualizations and dashboards that meet the needs of Inclusiv’s business units on a project-by-project basis.
  • Support the development of data collection and data management policies and procedures based on the growing data analysis needs of individual Inclusiv business units.
  • Ensure data security and confidentiality at all stages of data collection, processing and storage.
  • Acquire, clean and organize key public data sets for Inclusiv’s data warehouse, including NCUA call reports, peer financial ratios, CDFI certifications and awards, and more.
  • Define and develop new data-related process improvement opportunities that will allow Inclusiv to more effectively and efficiently collect, clean and analyze data.
  • Other duties as needed.

 

Qualifications:

  • Bachelor’s degree in computer science, information systems, mathematics, statistics, quantitative economics/econometrics, data analytics or similar required.
  • 2-5 years of experience with database and project management, including programming, data mining, data management, queries, data analysis and reporting.
  • Strong data analytics technical skills, including SQL, Python or R.
  • Strong knowledge of and experience with data visualization tools such as Power BI or Tableau.
  • Excellent analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to accuracy.
  • Adept at report writing and presenting findings intended for a non-technical audience.
  • Knowledge of applicable data privacy practices and laws.
  • Have authorization to work in the U.S.
  • Previous experience with GIS mapping is a plus.
  • Previous experience working with or within regulated financial institutions is a plus.

This position is based at our headquarters in New York City.

The salary range for this position is: $80-90,000.

To Apply: Please send cover letter and resume to HR-DA@inclusiv.org.  Resumes will be reviewed on a rolling basis until the position is filled.

Inclusiv is an equal opportunity employer that works with member credit unions which serve ethnically, economically, and geographically diverse markets and communities. We value our diverse staff and membership and seek to maintain that tradition of diversity in all of our recruitment efforts. It is the policy of Inclusiv to provide equal opportunity in all aspects of employment to all employees or applicants for employment without discrimination on the basis of regard to sex, race, color, religion, age, ancestry, national origin, disability, marital status, sexual orientation, gender identity, veteran status and any additional categories protected by applicable federal, state or local laws.

 

Career Opportunities at Inclusiv member credit unions

Posting of positions is free for all Inclusiv members. Submit a new position!

Kaua'i FCU – Lending Director (Lihue, HI)

Job Title: Lending Director

FLSA Status: Exempt

Reports to: EVP /Chief Operations Officer

PURPOSE AND SCOPE

  • Responsible for executing the credit union’s short and long-term lending strategy.
  • Provide leadership and guidance to the daily functions of the lending department. Understands the mission of the credit union.
  • Exercises sound judgment in making decisions that are mutually in the interest of the member and the credit union within the framework of the credit union’s mission.

ESSENTIAL JOB FUNCTIONS

  1. Directly responsible for the coordination of the day-to-day functions of the lending department and direct supervision of the staff. Ensures that the functions of the lending department are in line with the overall member experience strategy as set forth by the executive team.
  2. Promotes the credit union’s strategic objectives related to workplace culture. Actively develops and provides support to the lending team. Participates in the hiring and onboarding of new staff. Trains, coaches, and facilitates career growth plans for lending department staff. Conducts performance appraisals of direct reports.
  3. Works closely with the Chief Operations Officer to ensure that lending processes and programs are appropriate and relevant to the credit union’s existing and potential membership base. Makes recommendations for and assists with the creation of and implementation of new lending programs.May be tasked to build programs for consumer, small business, and real estate lending.
  4. Participates in the credit union’s lending function. Meets with members and potential members, underwrites applications for credit, and responsible for making sound lending decisions. Serves as a resource to staff and approves exceptions to policy limits when appropriate.
  5. Participates in community outreach with an eye toward identifying the needs of the community and opportunities for enhancing the credit union’s member experience and product positioning. Effectively represents and promotes the credit union and develops new business relationships.
  6. Monitors the credit union’s delinquent loan portfolio and ensures that appropriate action is being taken to remedy delinquencies.
  7. Maintains an up-to-date understanding of, and ensures that the department remains compliant with, lending and collections-related laws and regulations.
  8. Ensures effective internal controls within the lending department.
  9. Assists the executive team in the timely reporting of credit quality and performance data to the Board of Directors, regulators, and other stakeholders.
  10. Must comply with applicable policies, laws and regulations, including but not limited to the Bank Secrecy Act, the USA PATRIOT Act, Office of Foreign Assets Control, and the Equal Credit Opportunity Act.
  11. Performs other duties as assigned.

SUPERVISION RECEIVED

  • Work with direct supervision from the Member Services Supervisor.
  • Empowered to solve problems in a professional and timely manner.
  • Exercise discretion and independent judgment in tasks/situations detailed in departmental procedures.

MANAGEMENT/SUPERVISORY RESPONSIBILITIES

Directly Supervises: Lending Specialist, Loan Officers, Credit Recovery Officer, Loan Clerks, and other Lending Department staff

IDEAL EDUCATION AND/OR EXPERIENCE

  • Bachelor’s Degree or higher from and accredited college or university; and
  • Sufficient expertise and experience to inform the credit union’s underwriting philosophy and standards, as well as to guide the development of lending programs in the areas of consumer, small business, and real estate lending.

PHYSICAL DEMANDS

Work Environment:

  • “Moderate” noise level in an enclosed air-conditioned facility (e.g., office with computers, printers, work area with light traffic, telephones, etc.).
  • May require continuous communication via telephone and other electronic messaging for up to 4 hours.
  • Usually indoor work with occasional work outdoors.
  • Must be able to lift, push, and pull a minimum of 25 lbs.
  • Must be able to operate office equipment such as: computer, typewriter, fax, telephone, photocopier, and calculator.
  • Position may require prolonged sitting, standing, and walking.

TRAVEL REQUIREMENTS

Some travel may be required to attend meeting/educational offerings by car or aircraft to various locations throughout the United States. The length of the travel varies by purpose.

ATTENDANCE REQUIREMENTS

Please note that scheduled attendance requirements may change due to business needs.

Scheduled days of work when the credit union is open:Monday, Tuesday, Wednesday, Thursday from 7:40 a.m.4:40 p.m.

Friday staggered shifts (CU hours: 8:30 a.m. 6:00 p.m.)

Must be able to work additional hours, weekends, and Holidays as needed.

Resumes should be sent to careers@kgefcu.org.

New Covenant Dominion FCU – Marketing Specialist (Bronx, NY)

MARKETING SPECIALIST

Founded in 2007, New Covenant Dominion FCU is the community financial institution sponsored by the church leadership of New Covenant Faith and Miracle Arena, Inc. The church is the sponsoring entity of NCDFCU and is completely committed to the sound establishment and operation of the credit union.

NCDFCU began as a small initiative to help build financial capacity among the members of the church but has grown into a full-fledged financial institution with a suite of banking services aimed at filling the gaps that exist in our local economy. We desire to support positive transformation & economic development in our community by serving as one of the few minority depositories and sources of affordable credit in our local area.

We seek a qualified and passionate Marketing Specialist to increase the acquisition of memberships and member awareness concerning Credit Union products and services. This is an 8 month project based employment opportunity with a start date of February 2022. Opportunity for full time hire will exists based on performance at the end of this project. The following is the general description of the duties, subject to finalization upon hire.

Responsibilities:

  • Develops & implements strategic marketing, advertising, and sales promotions.
  • Finalize the marketing outreach by the physically opening all new accounts
  • Coordinates advertising programs and creation and distribution of advertising, marketing brochures, sales kits, or other collateral materials- including making on site presentations to potential target audiences
  • Represents the Credit Union at public, community, and business events.
  • Works with partners and other outside contacts and maintains positive, professional relationships.
  • Maintain Digital presence- website, email campaigns, social media- according to credit union policies to achieve growth
  • Completing other marketing and business development duties upon assignment.

Qualifications:

The Marketing Professional must have:

  • Have a college degree (BS or BA in a relevant field. Masters’ Degree is commendable.)
  • Have 2 – 3 years of similar or related experience.
  • Be knowledgeable about faith-based institutions and the non-profit industry. Must demonstrate comfort and confidence in communicating with clergy regularly as they are our primary target market.
  • Be knowledgeable about banking practices, policies, procedures, operations, products, services, and regulations. Specific knowledge of the philosophy and structure of the Credit Union industry is also very commendable.
  • Be knowledgeable about media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media
  • Be knowledgeable about the principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
  • Be available on weekends for presentations as needed
  • Have excellent time management and office administrative skills to manage both on site and off-site schedules and relationships.
  • Be able to address and carry out oral and written instructions, make independent judgments based upon common sense, and keep and maintain accurate records.
  • Be able to stand, walk, and talk for prolonged periods. Significant physical abilities include lifting fifty (30) pounds, carrying, pushing, balancing, stooping, reaching, handling, talking, hearing conversations and other sound (potential hazards), visual acuity, depth perception and visual accommodation.
  • Possessing a NYS Notary License is a plus

Marketing Specialist will need to be able to work in a fast-paced environment and be able to effectively multitask. Experience with computers is required and all candidates must be able to read, write, and communicate effectively.

Compensation: $2K - $4K monthly commensurate with experience.

To apply, submit a resume and cover letter demonstrating your work experience to operations@newcovenantcreditnion.org. Applications without a cover letter will not be considered. Only candidates under consideration will be contacted.

Concord FCU -- Member Service Representative (Brooklyn, NY)

Member Service Associate
Job Description

Exempt/Non-Exempt: Non-Exempt

Employment Type: Part Time (5 hours per day; 3 days per week)

Description: The Member Service Representative (MSR) reports to the Operations Manager and assists in carrying out the mission of the Credit Union. The MSR will work to ensure that the day-to-day needs of the Credit Union members are met on a timely basis and in a professional, courteous and friendly manner. The MSR must have a proactive and positive attitude.

Duties: Duties may include, but not be limited to:
• Assist members and potential members with their financial needs
• Open new accounts and close accounts; assist members in registering for new products and services
• Process teller transactions including deposits, withdrawals, loan payments, transfers, check cashing, selling of cashier’s checks
• Resolve problems and provide assistance regarding other credit union products and services
• Maintain a balanced cash drawer
• Answer questions and solve member problems
• Maintain member records by updating account information
• Answer phones in a courteous manner
• Scan and file documents
• Respond to email correspondence from members
• Adhere to safety and security practices and procedures
• Maintain a working knowledge of Credit Union products, services and systems
• Adhere to all Credit Union policies, procedures, and regulatory agency requirements
• Participate in all required and recommended training and development

Qualifications: We are a growing Credit Union. We are looking for an outgoing and friendly individual who is a self-starter and can take initiative when responding to our members’ concerns. The ideal candidate will have the following qualifications:
• at least 3 years of customer service experience; preferably in a financial institution
• HS diploma; some college is a plus
• A positive and professional attitude and manner
• Love interacting with people
• Be able to work as part of a team
• Accurately handle cash and the balancing of a teller drawer
• Be organized
• Be detailed oriented and have the ability to multitask
• Be able to problem solve and provide solutions to members issues
• Be flexible with daily changes to duties as needed for the smooth flow of the office
• Previous customer service and/or financial experience is a plus.
• Familiarity with MS Word, Excel and Google Workspace is a plus.
• Proficiency in Spanish or another language is also a plus.

If interested, forward resume and cover letter to hello@concordfcu.org.

Concord FCU – Loan Underwriter/Loan Officer (Brooklyn, NY)

Organization Description
Founded in 1951, Concord Federal Credit Union (CFCU) is a $10 million community development financial institution dedicated to providing quality financial products and services to its membership. CFCU’s goal is to help its members improve their lives with the use of safe financial products and financial literacy resources. CFCU serves approximately 680 members primarily located in the central Brooklyn community of Bedford-Stuyvesant.

In anticipation of significant growth, CFCU is seeking a full-time Loan Underwriter/Loan Officer to assist in the processing of consumer, business and SBA loan applications.

Position Summary
Reporting to the Operations Manager, the Loan Underwriter/Loan Officer originates, underwrites and services loan applications from credit union members.

  • Origination, Underwriting, Closing
    • Understand and be able to describe the range of personal loan and business loan credit union products to credit union members
    • Understand and underwrite SBA loan products for small business credit union members; working knowledge of SBA products, services, documentation requirements and software
    • Assist the member in determining which product best fits their needs
    • Take in loan applications and required supporting documentation.
    • Ensure that documentation complies with AML/BSA requirements
    • Perform due diligence in underwriting consistent with credit union loan policy
    • Present completed loan applications to the Operations Manager and recommend a lending decision
    • Prepare periodic reports of activity for credit union management
    • Communicate the decision to the applicant
    • Close loans
  • Portfolio Management
    • Maintain accurate loan files
    • Participate in delinquency meetings with Credit Union management and share in collection duties
    • Develop work-out strategies with borrowers who become delinquent or default on payment
  • Other Responsibilities
    • Suggest new loan products for the credit union
    • Coordinate implementation of new loan products
    • Ensure that loan product marketing materials are accurate and current
    • Promote the credit union and its loan products at community outreach events
    • Network with community and business leaders
    • Participate in financial literacy training sessions on lending

Requirements

Candidates must have

  • a Bachelor’s degree
  • 5 years experience as an underwriter or loan officer with a bank, savings & loan or credit union
  • strong computer skills
  • strong interpersonal skills
  • strong communication skills (oral and written)
  • ability to produce with a limited degree of supervision
  • ability to meet loan projection targets and deadlines
  • proficiency with MS Office products
  • exceptional maturity and compassion
  • a high degree of self-motivation, initiative, dedication and a commitment tothe community development mission of CFCU
  •  familiarity with the iPower software product is a plus
  • proficiency in Spanish is a plus

Salary

Salary commensurate with experience.
If interested, forward resume and cover letter to hello@concordfcu.org.

Concord FCU – Operations Manager (Brooklyn, NY)

Organization and Position Description

Founded in 1951, Concord Federal Credit Union (CFCU) is a $10 million community development financial institution dedicated to providing quality financial products and services to its membership. CFCU’s goal is to help its members improve their lives with the use of safe financial products and financial literacy resources. CFCU serves close to 700 members primarily located in the central Brooklyn community of Bedford-Stuyvesant.

To better control expected growth, CFCU is seeking a full-time Operations Manager (OM) to lead and manage the day-to-day operations of the Credit Union. The OM is a member of the Credit Union’s management team and plays a pivotal role in overseeing and directing the day-to-day delivery of credit union services. The OM must be a decisive individual who possesses a strategic focus, as well as, an operational and detail-oriented perspective.

The Office Manager and the member services function are direct reports.

Position Summary
Reporting to the President and Chief Executive Officer, the OM responsibilities include the following.

  • Oversee and manage the teller/member services function
    • review end of day proofs
    • ensure confidentiality of member transactions is maintained
    • ensure member transactions are processed quickly and accurately
    • ensure member inquiries are answered promptly and completely
  • Manage the Office Manager
    • ensure vendor invoices and accurate and paid in a timely manner
    • ensure that due diligence is performed regularly on third party service
    • providers
    • ensure that the business continuity plan is current
  • Other Responsibilities
    • approve new members
    • investigate and resolve member complaints
    • suggest new loan and deposit products for the credit union
    • participate in or lead financial literacy and financial counseling sessions
    • ensure subordinates receive proper training
    • ensure member files and records are complete and properly secured
    • recommend new and/or enhanced credit union operating procedures
    • ensure that operating procedures are documented and kept current
    • act as the information security administrator
    • regularly report to management and the board on the state of operations
    • ensure that all activities are conducted in compliance with relevant regulatory requirements and board resolutions
    • manage and maintain the CFCU facility and be aware of and comply with all health and safety directives
    • periodically review and document subordinate performance
    • perform related duties and special projects as assigned by the CEO

Required Skills and Experience

  • a Bachelor’s degree
  • 5 - 8 years of progressive management experience in a bank, savings & loan or credit union
  • strong computer skills
  • strong interpersonal skills
  • strong communication skills (oral and written)
  • ability to produce with a limited degree of supervision
  • ability to meet target dates and deadlines
  • proficiency with MS Office products and Google Workspace
  • exceptional maturity and compassion
  • a high degree of self-motivation, energy, creativity, initiative, dedication and a commitment to the community development mission of CFCU
  • a collaborative management style that promotes effective communication and teamwork
  • familiarity with the iPower software product is a plus
  • proficiency in Spanish or another language is a plus

Salary
Salary commensurate with experience.
If interested, forward resume and cover letter to hello@concordfcu.org.

Allegiance CU – VP of Consumer Lending (Oklahoma City, OK)

Manages and directs Consumer Lending staff, resources, and processes which consist of loan application, underwriting, processing and booking, third-party vendor management, loan origination system configuration, and deploying internal credit risk controls. Attendance is an essential function of performing the duties of this job.

Essential Functions & Responsibilities:
20% Ensures the efficient and effective delivery of consumer loans to members and prospective members through various direct and indirect channels.
20% Creates and develops strategies to drive consistent loan decisions, portfolio performance, and channel growth to align with ACU's sales and lending goals.
20% Develops, motivates, and retains high-quality staff, with a focus on training, coaching, and developing the team.
15% Works collaboratively to evaluate the effectiveness and relevance of systems and software utilized by the Credit Union to originate loans, generates sales leads, evaluate risk, assess potential fraud, appraise credit, and comply with regulatory governance.
10% Ensures departmental compliance with laws, regulations, standards, and best practices including completion and maintenance of documentation and records.
5% Works with Marketing to develop campaigns to support direct sales strategies and goals.
5% Develops and implements new consumer loan products and lead and participate in department and organizational projects.
5% Performs other related duties as assigned.

Performance Measurements:
1. Meet Annual Budget Loan Growth Goals by providing sales leadership to consumer loan officers, indirect lending team, and relevant support staff.
2. Provide coaching to each employee at least once a month through shadowing and silent monitoring.
3. Utilizes resources and tools to track team performance to meet deadlines and goals. Reports executive summary to SVP/CLO monthly.
4. Embodies and demonstrates ACU's Core Values each and every day.

  • Inclusion
  • Integrity
  • Service

5. Embodies and demonstrates ACU’s Leadership Values each and every day.

  • Growth
  • Innovation
  • Collaboration

Experience
Five to ten years of similar or related experience
Education
(1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).

Interpersonal Skills
Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy.

Other Skills
Embodies and demonstrates ACU's Core Values each and every day.
1. Inclusion
2. Integrity
3. Service

Embodies and demonstrates ACU's Leadership Values each and every day.
1. Growth
2. Innovation
3. Collaboration

Must have good communication and supervisory skills.
Must have a working knowledge of spreadsheets and word processing software; be able to use PC and general office equipment including 10-key calculator.

Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is often required to stand; walk; sit; and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. Vision abilities required by this position include close vision. Safety Sensitive Position.

Work Environment
This position is in an office environment and the noise level is usually low to moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.

APPLY HERE

New Economy Project – Staff Attorney (New York, NY)

New Economy Project is hiring a Staff Attorney to work on cutting-edge legal advocacy that advances racial and economic justice in New York City. The Staff Attorney will work closely with low-income New Yorkers and grassroots groups — through our financial justice hotline, impact litigation, and policy advocacy — to challenge Wall Street banks and other corporations that extract wealth from Black, brown, and immigrant communities.

New Economy Project works with community groups to build an economy that works for all, based on racial and gender justice, cooperation, neighborhood equity, and ecological sustainability. We combine legal and policy advocacy, research, popular education, coalition-building, and other strategies in our work. A citywide organization, we work closely with neighborhood groups to create worker and financial cooperatives, community land trusts, public banks, and other institutions that build power and community wealth; and to fight systemic racism in our financial system and economy.

CORE RESPONSIBILITIES

The Staff Attorney will work on a broad range of cases and projects, including:

  • Providing brief services and pro se assistance through our NYC Financial Justice Hotline, which serves low-income New Yorkers and community groups
  • Working on groundbreaking impact litigation that addresses systemic racial discrimination and wealth extraction by Wall Street banks, debt buyers, and others
  • Working with city- and state-wide coalitions to advocate for bold policy change, and conducting legal and policy research, media advocacy, and other strategic activities
  • Engaging community groups and hotline callers in legal and policy advocacy, including in coalitions and campaigns that New Economy Project coordinates
  • Representing the organization at state and local legislative hearings, in meetings with elected officials and other policymakers, and at community forums
  • Contributing to strategic communications, including preparing know-your-rights material, hotline case examples, and “New Yorkers Speak Out” testimonials
  • Participating in organizational strategic planning, legal and policy advocacy training, and other professional development opportunities

EXPERIENCE AND QUALIFICATIONS

  • Demonstrated commitment to racial and economic justice, community organizing, and social change lawyering
  • Commitment to supporting and taking lead from directly-affected people and communities to build long-term power and effect change
  • One to three years’ experience at a public interest law organization or similar setting
  • Excellent writing, research, and analytical skills, and attention to detail
  • Strong communication and interpersonal skills
  • Ability to take initiative and effectively manage multiple assignments
  • Experience working with community groups and people of diverse backgrounds
  • Admission to the New York State bar
  • Fluency in Spanish a major plus

COMPENSATION

Salary is commensurate with experience, with an expected annual salary between $68,000 and $78,000. New Economy Project offers a comprehensive benefits package that includes health, dental, and vision insurance, 403(b) and flexible spending plans, and generous paid-time off.

LOCATION

The position is based in NYC. Most staff members currently work remotely. We expect all staff to work on a hybrid basis in the coming months. Full vaccination is required for all employees.

TO APPLY

Please submit your resume and a brief cover letter as one pdf document to: hiring@neweconomynyc.org, with “Staff Attorney” in the subject line. Be sure to indicate in your cover letter your interest and qualifications in the position, and how you learned about the position.

New Economy Project is an Equal Opportunity employer committed to a diverse workplace, and to providing staff with ongoing professional development opportunities. We encourage people of color, women, people with disabilities, LGBTQ candidates, immigrants, and people from low-income backgrounds to apply.

Hope CU – Grant Writing Manager (Jackson, MS)

Job Details

Description

About Us

Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one’s ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust. This work has not gone unrecognized. In 2022, HOPE was named one of Fast Company’s 10 most innovative companies reflecting current events. The recognition honors companies for innovative work on the most pressing issues of the day including COVID-19 response, the climate crisis, mental health and economic inequality.

Job Summary

For 27 years, HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) has helped entrepreneurs, homebuyers, families and communities become more financially secure by providing affordable financial services; leveraging resources; and engaging in policy advocacy to strengthen communities, build assets, and improve lives in economically distressed parts of Alabama, Arkansas, Louisiana, Mississippi and Tennessee.

The Grant Writing Manager will serve as part of HOPE’s Investor Relations team, while working with the SVP, Investor Relations, Team Lead and colleagues to successfully submit private, philanthropic and government funding applications annually. Each year, HOPE raises millions of dollars in the form of grants, loans, contributions, mission driven deposits and other resources from foundations, banks, public agencies, individuals and other sources. Must be located within company footprint of Alabama, Arkansas, Louisiana, Mississippi and Tennessee.

 

This position will be responsible for managing the successful submission of a number of grant applications and reports annually, including drafting whole and pieces of these documents, managing contractual grant writers, gathering submission components and reviewing them for completeness and accuracy before submitting to funders. The Grant Writing Associate will report to this position. Work requires that the employee use considerable judgment and creativity in organizing the workflow and assuring adherence to deadlines.

Essential Functions

  • Lead and support Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance.
  • Manage full range of activities required to successfully submit grant applications, letters of interest, concept papers and other proposal narratives to private, philanthropic and government (federal, state and local) funders annually, including supervising grant writing contractors and engaging colleagues across the organization to ensure application strategies are in line with departmental work plans.
  • Research possible funding opportunities to pursue and work with Grant Writing Associate to facilitate internal decision making on whether to apply and if so, with what application strategy.
  • Complete narrative reports to funders as required.
  • Provide leadership, coaching and management to the Grant Writing Associate.
  • Support Investor Relations team efforts to maintain an organized, robust Salesforce database that records up-to-date relationships with institutional and individual funders, investors, and prospects, particularly by creating and updating records related to funding requests.

 

Secondary Functions

  • Perform general administrative duties such as attending meetings, report production
  • Other duties as required.

Competencies/Skills

  • Must be proficient with MS Word, Excel, and Outlook; past experience with Salesforce preferred.
  • Must be a continuous learner who enjoys taking on new challenges.
  • Strong organizational and time management skills with exceptional attention to detail.
  • Ability to write clearly and effectively.
  • Passion and dedication to HOPE’s mission and work.
  • Ability to apply commonsense understanding to carry out written or oral instructions, taking initiative to ask questions when something is not clear.
  • Ability to communicate and resolve minor problems and issues as may arise in a cheerful and customer oriented manner.
  • Ability to adapt when problems or tasks arise in daily work that may involve few concrete variables or are unexpected.
  • Ability to multi-task and function in a fast paced environment.
  • Ability to read and interpret documents, collect information for routine reports and correspondence.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, percent, and interpret data.
  • Ability and desire to work as needed to complete certain quarterly, ad hoc, or monthly projects, including working on occasion after 5:00 pm and on weekends.
  • A professional and resourceful style; the ability to work independently, as a team player, and initiative to take responsibility to address issues as needs arise.

 

Desired Qualifications

  • Bachelor’s Degree required; Master’s Degree preferred.
  • At least four years of experience performing the duties described in the Essential Functions above, especially grant writing and project management experience; or an equivalent combination of education and experience.

 

Physical Demands

  • Employee is regularly required to sit, stand and walk
  • Employee will use hands to finger, handle or feel, reach with hands and arms, and talk or hear
  • Employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

  • Employee spends the majority of time in office environment, generally accessible to the public, customers, and potential customers
  • Noise level in the work environment is usually moderation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

APPLY HERE

MEMBERS1st Community CU – Chief Executive Officer (Marshalltown, IA)

MEMBERS1ST Community Credit Union is a $236 million financial institution based in central Iowa. Due to the retirement of our Chief Executive Officer later this year, MEMBERS1ST Community Credit Union seeks an experienced and innovative executive to provide strategic leadership for the credit union.

The qualified executive will report directly to the board of directors and will be responsible for leading and directing all organization activities, will provide and ensure implementation of a clear strategic vision and will represent the credit union in our service area that currently includes eight branches.

The board is seeking candidates with well-rounded management and supervisory experience. Qualified candidates must possess proven leadership qualities, excellent written and verbal communication skills, an understanding of regulations impacting credit unions, a thorough understanding of financial management, and the ability to maintain and expand the membership base and financial products.

Candidates must have management experience in the financial services industry; with credit union experience being preferred. The ideal candidate will hold a bachelor’s degree in finance (or related fields), although comparable work experience and specialized training will be considered. Please send cover letter, resume, and salary history/requirements to: members1stcuceo@gmail.com.

Clean Energy FCU – Booking Assistant (Englewood, CO)

Bookkeeping Assistant

Clean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy. Our focus is on providing clean energy loans that reduce the cost of living for members while also decreasing their environmental footprint. We envision a world where everyone can participate in the clean energy movement.

 

Primary Purpose of Position:

The Bookkeeping Assistant is responsible for activities necessary to maintain recurring accounting functions of the credit union, including both general ledger and accounts payable activities, as well as periodic regulatory reporting and other back-office functions. This position also supports general Credit Union operations, working with Member Services to complete daily tasks and special projects as assigned.

Essentail Functions:

  • Perform daily and weekly general ledger maintenance for assigned accounts.
  • Perform daily balancing for assigned clearing accounts, including researching and clearing outstanding items.
  • Perform daily accounts payable activities, including processing invoices, issuing checks, posting ACH payments and researching issues with vendors.
  • Maintain records of Fixed Assets, including conducting periodic inventories.
  • Assist the CFO with monthly close activities, including general ledger balancing and research.
  • Assist with periodic regulatory reporting, including quarterly Call Reports.
  • Post checks received in mail and via mobile deposit.
  • Process share draft and ACH returns, including member contact and correcting entries.
  • Manage ACH and Share Draft disputes.
  • Process returned mail per red flag rules and procedures.
  • Process stop payment requests; Fulfill check copy requests.
  • Support document requests from auditors/examiners.
  • File and monitor UCC1’s to perfect our credit union lien equipment financed.
  • Assists in reviewing and creating processes and procedures.
  • Maintains strong product and process knowledge.
  • Provides accurate information about credit union policies and procedures.
  • Works on special projects, and other duties as assigned.

Desired Job Competencies:

  • Planning and Organizing- Establishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
  • Quality Orientation- Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being consistently watchful.
  • Positive Approach- Demonstrating a positive attitude in the face of difficult or challenging situations; providing an uplifting (yet realistic) outlook on what the future holds and the opportunities it might present.
  • Service Excellence - Taking actions and developing relationships necessary to meet and exceed member needs (includes relationships with members, coworkers, and external partners); holding self and others accountable for providing a positive member experience; using appropriate interpersonal skills to resolve difficult member situations and regain their confidence.
  • Communication - Possess and utilize compelling written and verbal communication skills.
  • Detailed knowledge of the credit union’s products, services, policies, and procedures.

Desired Education and Work Experience:

  • Associates degree in Accounting; or relevant work experience
  • Strong knowledge of accounting fundamentals (GAAP).
  • 1+ years of financial institution and/or bookkeeping experience
  • Proficient in Microsoft products. Advanced Excel skills required.
  • Experience using computers and computer systems, entering data or process information.
  • Strong math and analytical work experience.

Working Environment/Physical Activities:

  • The Book Keeping position spends most of the time sitting in an indoor office.
  • This position may be eligible for part-time remote work.
  • Substantial computer work.
  • Occasional time is spent traveling and working irregular hours. May be required to attend meetings and or conferences where travel by car, plane, or other public conveyance may be required.
  • Must be able to lift 35 lbs.
  • Must be able to read, write, and speak the English language.

Compensation: $17-$20

Note: This description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.

Clean Energy CU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Clean Energy CU makes hiring decisions based solely on qualifications, merit, and business needs at the time.

APPLY HERE

Clean Energy FCU – Bilingual Loan Processor (Englewood, CO)

Bilingual Loan Processor

Clean Energy Credit Union is passionate about promoting clean energy to protect our environment and improve our economy. Our focus is on providing clean energy loans that reduce the cost of living for members while also decreasing their environmental footprint. We envision a world where everyone can participate in the clean energy movement.

 

Primary Purpose of Position:

This Loan Processor position is responsible for servicing our members both online, chat, and via phone, opening membership accounts, imaging, and indexing documents, reviewing and collecting supporting loan and member service documentation for completeness, closing loans, and providing overall education and assistance to our members. This position may be eligible for remote work. Bilingual in English and Spanish preferred.

Essential Functions:

  • Auto loan processing in adherence to credit union policy and procedures.
  • Opening new accounts and send out member applications and requests for ID, address verification, and deposits.
  • Maintain checklists for membership and loan documentation.
  • Upload and/or scan documents and verify documents are stored and viewable through the imaging system.
  • Research member requests and requests from auditors/examiners.
  • Verify the accuracy of application information and compile documents needed for the loan to proceed to disbursement.
  • Receive new loan applications via online and the telephone..
  • Provide accurate loan/member service information to the members and solar dealers via inbound/outbound calls and/or email.
  • Receiving and reviewing verification of income.
  • Works with contractors to obtain documentation for review.
  • Receive and service inbound member calls and online chat.
  • Make outbound calls to members on past-due payments.
  • Cross sell credit insurance and other products or services.
  • Make outbound calls to members on past-due payments.
  • Provide a high level of member service when communicating with members as well as coworkers.
  • Act as the liaison between the loan officer and member and/or dealer to ask for additional information or gather required documents.
  • Obtain and verify the accuracy of all required closing documentation.
  • Assist team members with loan closing and the remittance of loan funds.
  • Cross-sell credit insurance and other Credit Union products and services.
  • Provide accurate information about credit union policies, procedures, and services.
  • Verify and send ACH payments via the Corporate Credit Union website.
  • Helps with member accounts, back office operations, and other duties as requested.

Desired Job Competencies:

  • Bilingual in English/Spanish is a must.
  • Excellent member service skills
  • Ability to communicate over the phone, online, or in person with the public. Advanced skills in Microsoft Office products and Adobe Acrobat.
  • Understands and complies with all annual mandated training that pertains to the position, including but not limited to Bank Secrecy Act/Anti-Money Laundering/OFAC/Cybersecurity/Diversity & Anti-Harassment/Fair Lending
  • Attention to Detail – Ensuring that information collected, provided, and/or evaluated is consistent with all related information available; holding to regulatory standards, recognizing that they exist to protect and honor members’ financial well-being.
  • Driving for results - Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
  • Data Analysis - Gathering, manipulating, processing, and evaluating numeric data to guide credit union decision.
  • Demonstrates Integrity - Gaining others’ trust by acting with integrity and following through on commitments while disclosing own positions, treating others and their ideas with respect, and supporting them in the face of challenge.
  • Service Excellence - Taking action and developing relationships necessary to meet and exceed member needs (includes relationships with members, coworkers, and external partners); holding self and others accountable for providing a positive member experience; using appropriate interpersonal skills to resolve difficult member situations and regain their confidence.
  • Communication -  Possessing, and utilizing compelling written and verbal communication skills. Listening and adapting to receive insurctions, concerns and spoken/written needs.

Preferred Education and Work Experience:

  • Highschool Diploma
  • Minimum 2 years of experience in a credit union or smaller financial institution
  • Minimum 3 years of customer service experience
  • Lending or collections experience at a financial institution a plus
  • Comprehensive understanding of auto loan processing and title knowledge
  • Bilingual in English and Spanish

Working Environment/Physical Activities:

  • Sedentary computer work.
  • Position is subject to irregular hours.
  • May require occasional travel to attend off-stie meetings or conferences.
  • Must be able to lift 35 lbs.
  • Must be able to read, write and speak the English language.
  • Salary: $18.50 - $23.00/hour DOE

APPLY HERE

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