Credit Unions Use Technology to Service Members 24/7

Credit Unions Use Technology to Service Members 24/7

Public Service Credit Union

Public Service Credit Union (PSCU) is proud of its roots, serving as the credit union to the hard-working employees of Wayne County, Michigan. Over time, PSCU expanded its branch network to multiple counties in southeast Michigan and now provides membership to anyone who lives, works, attends school, or worships anywhere in the state. Along with a growing physical presence, PSCU also presents members and non-members with vast digital options to ensure they have 24/7 access to their money. To help those being impacted by the economic crisis stemming from the coronavirus pandemic, PSCU currently offers the following resources:

• Skip-A-Pay for eligible loans
• No-interest loans for employees
• Waived fees for early CD withdrawals
• Loan extensions and modifications
• Relief loans

As a Small Business Administration-certified PPP lender, Public Service has approved loans for over 80 businesses at nearly $6 million—helping to secure up to 1,000 jobs. Mobile banking had it possible for Public Service to serve its members during the pandemic. Thanks to the quick response of Public Service’s IT team, the credit union uses newsletters, blogs, statements, email blasts, social media—and even texting and online chat functions—to open up the lines for members digitally. Messaging on cash envelopes and outdoor banners has also been adopted to help steer drive-thru members toward digital options.